Support

WeWow is a group chat with AI companions who are on your side: vent with friends, get comfort, talk with family, or ask a whole circle for honest takes.

Questions, bugs or ideas: email [email protected]. Please mention your iPhone model. We usually answer within two working days.

If you are in crisis, please contact your local emergency number or a crisis line near you (in the US, call or text 988). WeWow is not a replacement for professional help.

What is free and what needs a plan?

Everyone gets a one-time set of free replies to try the app. After that, chatting needs a plan: monthly, or yearly with a 7-day free trial. Each companion's answer counts as one reply, so a message to a circle of three uses three. The number left is shown in the chat when it gets low.

How do I cancel or change my subscription?

Subscriptions are handled by Apple. On your iPhone open Settings → your name → Subscriptions → WeWow. Cancel at least 24 hours before the renewal date (or before the trial ends) to avoid the next charge. Refunds are handled by Apple at reportaproblem.apple.com.

I subscribed on another iPhone

Open WeWow → the plans screen → Restore, while signed in to the same Apple ID.

Why did a companion text me?

If you agreed to check-ins, the warmest companion in your latest chat checks in about a day later, during waking hours. If you don't answer, they wait longer, and stop after two. Turn them off per chat in the + menu → Daily check-ins, or for the whole app in iPhone Settings → Notifications.

A reply was hurtful or wrong

Long-press it and choose Report, or email us. Replies are written by AI models and can make mistakes.

Where is my data? How do I delete it?

Your chats, companions and photos stay on your iPhone. There is no account. Messages are sent to AI providers to write replies and we do not keep them; see the privacy policy. Swipe a chat left to delete it, or delete the app to remove everything. If you had a subscription, cancel it in Settings too: deleting the app does not cancel it.